Exchanges / Returns Policy

You need help ?
Please feel free to contact us by email : contact@the-new-york.com, we will reply to you within 48 hours. Your satisfaction is always our first priority.

Return Policy
You may return all products within 14 days (from the date you receive the items) of delivery for exchange or refund. The original bag and tag should be intact , not be damaged.

For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.

Please note the following items cannot be returned or exchanged: Swimsuit, lingerie,bodysuits, swimwear, jewelry, gift card and accessories.

We do not accept returned items that were sent back by you directly without checking or confirmed with us first. Contact us by email before : contact@the-new-york.com

Please do not make returns directly to the address on the package received. Only send to the address that our customer service provided by mail. If you received a damaged, defective or wrong item, please contact our Customer Service department by email : contact@the-new-york.com

Refunds will be issued back to the original form of payment that was used to place your order. Please allow 48 hours with Paypal and 15-30 business days with credit card for your refund to appear.

The original shipping fee and insurance are non-refundable.

We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. unless a mistake is made by us.

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